4 information for renting disguises and accessories

1. The rental price is indicated on each item, for the rental period, the rates are decreasing depending on the rental period 1, 2, 3, 4, 5, 10, 15 or 30 days.
Prices are indicated on each item.

2. You indicate the date of use of the items, the last day corresponds to the date on which you return the item(s) (note, the post date is taken as proof). For delivery, you receive the item(s) the day before your event at the latest.

Example: you rent a Batman costume from July 2 to July 4. You receive your costume on July 1 and return it on July 4.

Info: Sunday is a mandatory rental day, as it is not possible to return the costume on Sunday.

3. The price includes cleaning of costumes.

4. A deposit is required for rental when placing the order.
The amount will be communicated when ordering (€50 on average). It is debited at the time of ordering and refunded upon return of the item(s).

Rental agreement

By removing the items from the box or store you accept the following conditions:

The rented goods must be postmarked / returned no later than the date indicated on the e-mail receipt, or on the ticket, you can return the package to the following address:

Farfouil in celebration
18 avenue du Général De Gaulle
02200 Soissons

1. Round-trip shipping costs will be included in the original order cost if the product has been shipped.

has. PLEASE NOTE: When you deliver the parcel to the post office or collection point or mailbox, collection times may vary, which will affect your postmark. It is your responsibility to know these times for returning the costume.

2. Overtime charges are equal to 10% of the total rental price per day or nearest day rate and will be charged for rental items postmarked (or returned in person) after the date indicated.

3. Reasonable wear and tear on rental items is to be expected and accepted. All items must be returned dry. If they are packaged damp, they will become moldy and the purchase price will be charged to the customer.

4. If items are returned before the event date, you are entitled to a refund less a restocking fee in the amount of 18% of the rental.

Eligibility for a refund will be determined upon arrival and inspection of the costume. Please contact customer service if you plan to return the unused rental for a partial refund.

5. If you wish to exchange your rental, you can do so by placing a new order and following our returns process for the original order. In order to be eligible for a first order refund (less an 18% restocking fee), you must have the original order stamped/returned prior to your event date. If a package is marked on or after the event date, you will not be eligible for a refund.

Costume rental

1. If items are not returned or are returned damaged, the full replacement cost of the items will be charged. Items returned damaged will be held for 30 days and will only be returned if the customer authorizes us to charge their credit card for the applicable return shipping charges.

2. Reasonable wear and tear of the costume(s) is to be expected and accepted. Damage is considered to have occurred by: tearing, burning, cutting, excessive makeup, removal of buttons, medallions, badges or other types of accessories.

3. Items lost or damaged through negligence in your possession or improper packaging for return will be charged replacement cost.

4. If items require additional cleaning, a cleaning fee of €25.00 will be charged. If we cannot clean an item it will be considered damaged. DO NOT attempt to clean the element yourself.

5. Any temporary changes made to an item will need to be removed and restored to its original condition before returning the item - failure to do so will incur a charge of €20.00 per item. Iron or tape is NOT permitted. Use of iron or tape may result in charges up to the full cost of the item.